Thank you for supporting Cardboard Hearts! As a non-profit organization, all sales made through our website directly support our charitable mission. Due to the nature of the products we sell, and our commitment to this cause, we have the following policy regarding refunds and returns:
- No Returns or Refunds: All sales are final. We do not accept returns or offer refunds for any products once they have been purchased. Please ensure that your order is correct before completing your purchase.
- Damaged Items: If your item arrives damaged due to shipping, please contact us within 7 days of receiving your order. We will be happy to issue a refund in the form of in-store credit equal to the value of the damaged item(s). You may be asked to provide proof of the damage, such as photos.
- How to Contact Us: If you need assistance regarding a damaged item or have any questions, please reach out to us at cardboardhearts@cbhpacks.com with your order number and details about the issue. We will work with you to resolve the matter as quickly as possible.
We appreciate your understanding and continued support!